Celerity.us is a full-service business process outsourcing call center, offering both onshore and offshore outsourcing, focusing on inbound and outbound call center services, data entry, data processing, back office, tech support, chat & email support, customer service, and other business process outsourcing services per the client requirements.
Now more than ever, businesses face the pressures of shrinking budgets and increasing demands. More importance must be placed, and money must be spent, on marketing efforts to keep things afloat. With competition rising, businesses also need to focus on what will keep the customer satisfied. Celerity can help you balance all these demands. Our solutions and effective call center strategies are here to ensure that your business runs smoothly and effectively, at a low cost to you.
Your customers need you 24/7
People don’t run on a 9-5 schedule anymore these days. Customers, partners, and suppliers do business round the clock. With Celerity, customers can have their questions answered when they need them. They will appreciate the fact that they can reach your business, in person, whenever it is convenient for them.
We are equipped with security cameras, staff-oversight technology, and biometric devices that are accessible for you to view our operations anytime. We can dedicate a secured room with your offshore staff to make sure your data and business process is secured. Our NOC (Network Operations Center) provides 24/7 network monitoring to all our facilities, providing immediate diagnosis during internet impairments. Together with our onsite IT, Technical Support Team, and centralized helpdesk, your offshore agents are productive, effective, and deliver quality work.
Celerity has over 40 years of experience in the call center industry. We are experts at what we do and will only hire the best agents after a demanding recruiting process. Once part of the team, our call center agents undergo one-on-one training along with a Sales and Customer Service Certification Course to further ensure that they are fully qualified and capable of meeting all your goals. Agents carry themselves in a friendly and professional matter projecting only the best image to your clients.
Businesses constantly change, and we at Celerity understand that. If your marketing campaign begins to soar and doubles the capacity you require, you will need to hire more agents and possibly implement new technologies to meet increasing demands. Other times, things may start to slow down and you will need to think about letting go of those hard-to-recruit agents. Our outsourcing services, solutions, and strategies are designed to provide you with the flexibility you need when things change. We have many qualified agents available for work, and who can quickly adapt to the needs of your business without you having to endure the cost that comes with a changing environment.
Pay only for what you use
We at Celerity provide you with a myriad of services to use for your business. Select which works best for you, and only pay for ones you use. We strive to supply you with the most cost effective and efficient method for providing call center support to all your clients.
With multiple call centers, established metrics, and a streamlined process, we can offer competitive pricing, fast startup time, and quality results. Whether you need 5 or 100 agents for your business, we can create a business model that will save you time, money, and energy.
Send us the details of the business processes you want to outsource. We assure that our service will not only be revenue savings for you, but also shows significant improvements to your cash flow. Feel free to call back and get more information or finalize a deal!